Operations Centre Advisor
Core
Execute end-to-end work order management, coordinate planned and reactive services, and manage customer complaints for facilities management clients.
Role type
Operations Centre Advisor (Facilities Management)
Builds
Service delivery for commercial real estate clients
Domain
Commercial Real Estate / Facilities Management
Deliverable
client delivery
Required skills
Work order management, service coordination, procurement, Maximo application proficiency, customer complaint resolution, SLA monitoring
Preferred skills
Mobile field force coordination, parts management, subcontract service delivery
Technologies
Maximo, mobile scheduling systems
Responsibilities
Coordinate all planned and reactive services, record and classify service requests for trend analysis, monitor and escalate work orders to meet SLAs, procure services from external partners, resolve customer issues per complaint process, maintain knowledge of contract changes
Seniority
Mid-level, hands-on IC