Front Office Executive
Core
Manage front office operations, greet VIP clients, coordinate visitor logistics, and ensure professional service delivery for a corporate client.
Role type
Front Office Executive (Hospitality/Corporate Services)
Builds
Visitor experience and front office functions for corporate clients
Domain
Corporate Real Estate / Hospitality Services
Deliverable
product features
Required skills
Guest relations, VIP management, shift coordination, complaint handling, administrative support, emergency procedures, staff training, roster management, compliance
Preferred skills
Hotel/Hospitality industry experience
Technologies
Front office computer systems
Responsibilities
Direct and coach front office staff to ensure pleasant visitor experiences; Greet VIP clients and perform special services; Coordinate with night shift for large party arrivals; Handle client complaints and feedback; Ensure lobby cleanliness and equipment functionality; Operate front office computer systems; Manage temporary badge tracking; Participate in emergency evacuation and crisis management; Train front office and guest relation staff; Govern overall performance of front office team.