Manager Castle Club & Lounge Exécutif – Disneyland Hotel - CDI - F/H/NB
Core
Managing VIP reception and executive lounge operations to deliver a bespoke, high-end guest experience at a luxury hotel.
Role type
Senior Front Office Manager (Luxury Hotel)
Builds
Personalized guest journeys for international VIP clientele
Domain
Luxury Hospitality / High-end Hotel Management
Deliverable
client delivery
Required skills
Team leadership and coaching, operational performance management, crisis management, financial reporting, cross-functional collaboration, premium service standards, regulatory compliance
Preferred skills
Experience in 5-star hotel reception, F&B background, multilingual communication, office software proficiency
Technologies
Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Supervise VIP guest reception and lounge operations, manage and develop a 30-person team, handle sensitive guest complaints, monitor KPIs and financial performance, ensure hygiene and procedural compliance
Seniority
Senior, hands-on IC