Customer Service Account Associate - Oakland ME CEC
On-site
Core
Inbound call center agent handling customer inquiries, resolving issues, and managing accounts to build loyalty.
Role type
Customer Service Account Associate (Inbound)
Builds
Customer support interactions and account management for T-Mobile subscribers
Domain
Telecommunications / Customer Service
Deliverable
client delivery
Required skills
Adaptability to new software, proactive problem resolution, account management, meeting productivity/quality standards, basic Microsoft Office proficiency, email/chat/cloud tools proficiency
Responsibilities
Handle inbound customer calls, provide timely resolutions for inquiries, build customer loyalty through account management, meet department productivity and quality standards, complete training requirements
