Account Associate - Richmond VA CEC
On-site
Core
Inbound customer care representative handling calls, resolving inquiries, and managing customer relationships to build loyalty.
Role type
Entry-level customer service associate
Builds
Customer support interactions and account retention
Domain
Telecommunications
Deliverable
product features
Required skills
Adaptability to new software, proactive problem resolution, account management, meeting productivity standards, basic Microsoft Office proficiency, basic cloud tools proficiency
Responsibilities
Handle inbound customer calls, provide timely resolutions for customer concerns, build customer loyalty through account management, meet department productivity and quality standards, complete training requirements
