Expert, TFB Chat - Nashville | On Site |
Core
Engage business customers via web chat to drive revenue by answering inquiries, gathering information, and setting appointments for sales teams.
Role type
Business sales chat specialist
Builds
Customer appointments and leads for T-Mobile business sales
Domain
Telecommunications / Business Sales
Deliverable
product features
Required skills
Real-time customer consultation, multi-chat management, fraud vetting, appointment follow-up, lead entry, organization, communication, writing proficiency, technology usage
Preferred skills
Customer service experience
Technologies
Salesforce, Microsoft Office Suite, webchat, telephony systems
Responsibilities
Respond to web inquiries, manage multiple live chats simultaneously, research customer information for fraud vetting, set appointments for account executives, follow up on appointments, enter new leads into Salesforce
Seniority
Entry-level to Junior