Sr Mobile Expert
Core
Deliver best-in-class customer service and sales experiences at T-Mobile company-owned Experience stores by resolving customer pain points and selling products.
Role type
Senior retail customer service and sales expert
Builds
Customer resolution and sales outcomes for T-Mobile retail locations
Domain
Telecommunications retail
Deliverable
product features
Required skills
Sales, Customer Service, Troubleshooting, Product Knowledge, Critical Thinking, Task Management
Preferred skills
Neighborhood Mobile Expert experience, Account Care expertise, Technical Care expertise
Technologies
In-store systems, digital tools
Responsibilities
Sell appropriate products, features, and services based on customer needs; Resolve customer pain points in one interaction utilizing in-store systems and digital tools; Complete ongoing training to act as SME in all things T-Mobile; Consistently leverage digital tools in interactions and onboarding.
Seniority
Senior, hands-on IC
