MSC Service Mgmt Office Manager
Core
Manages performance metrics, data integrity, and operational issues for T-Mobile's Magenta Service Center to guide strategic decisions.
Role type
Senior Service Management Office Manager
Builds
Performance dashboards, reporting packages, and operational insights for internal stakeholders.
Domain
Telecommunications / Financial Operations
Deliverable
dashboards & analysis
Required skills
Financial Statement Analysis, Data Analysis, Data Governance, Performance Management, Root Cause Identification, Service Operations
Preferred skills
Accounting, Process Improvement, Automation
Technologies
ERP, CRM, Billing Systems
Responsibilities
Develops and maintains operational KPIs and SLAs; Oversees data governance and reconciliation in enterprise platforms; Investigates complex issues affecting service or financial performance; Designs and produces dashboards and reporting packages; Identifies and executes process improvements or automation opportunities; Maintains standard operating procedures and documentation.
Seniority
Senior, hands-on IC