MSC Service Mgmt Office Manager
Core
Manages performance metrics, data integrity, and operational issues for T-Mobile's Magenta Service Center to drive financial operations and service delivery excellence.
Role type
Senior operational manager (financial services)
Builds
Operational dashboards, performance reports, and process improvements for internal stakeholders
Domain
Telecommunications / Financial Operations
Deliverable
dashboards & analysis
Required skills
Financial Statement Analysis, Data Analysis, Data Governance, Performance Management, Root Cause Identification, Service Operations
Preferred skills
Business Administration or Finance background, 4-7 years in financial/shared services settings
Technologies
ERP, CRM, billing systems
Responsibilities
Develop and maintain operational KPIs and SLAs; oversee data governance and reconciliation in enterprise platforms; investigate complex operational issues affecting service or financial performance; design and produce dashboards with variance and root cause analysis; execute process improvements and automation opportunities; maintain standard operating procedures and documentation.
Seniority
Senior, hands-on IC