Retail Associate Manager
Core
Lead and develop retail team members to achieve sales targets and deliver customer service excellence in a T-Mobile store.
Role type
Retail Associate Manager
Builds
Customer experience and sales outcomes for T-Mobile retail locations
Domain
Telecommunications / Retail
Deliverable
product features
Required skills
Coaching, Leadership, Sales, Customer Service, Performance Monitoring, Product Knowledge, Change Agility, Team Coaching, Talent Development, Escalation Resolution
Preferred skills
1 year customer service and/or sales experience in a retail environment
Technologies
None stated
Responsibilities
Lead and develop retail team members to achieve sales targets; Coach and train staff on product knowledge and store procedures; Manage store operations including visual merchandising and plan-o-gram compliance; Monitor and control store expenses and discounting; Oversee customer wait times and team coordination; Stay current on products and services as an expert resource.
Seniority
Individual Contributor, supervisory level