Service Delivery Manager - GOV
Core
Ensures disciplined execution of public-sector and regulated B2B service deliveries, managing deployment, activation, and compliance for T-Mobile's government and regulated clients.
Role type
Senior Service Delivery Manager (Public Sector/Regulated)
Builds
Compliant service delivery transitions and stable operations for public-sector and regulated B2B accounts
Domain
Telecommunications / Public Sector / Regulated Industries
Deliverable
client delivery
Required skills
Regulatory compliance, project management, risk management, cross-functional coordination, customer stakeholder management, process improvement, strategic planning
Preferred skills
Master's degree in Business Administration or Public Administration
Technologies
N/A
Responsibilities
Oversee execution of public-sector and regulated B2B service deliveries; manage deployment and activation activities; coordinate cross-functional teams for risk management and escalations; serve as primary contact for customers and oversight stakeholders; ensure compliant transitions to support teams; monitor performance metrics and implement corrective actions; maintain documentation and reporting for regulated environments
Seniority
Senior, hands-on IC with strategic oversight
