Sr. Enterprise Collaboration Engineer
Core
Maintain operational integrity and efficiency of enterprise-level collaboration and productivity platforms, including Microsoft Teams Rooms and Cisco Webex, ensuring workforce connectivity across global sites.
Role type
Senior Enterprise Collaboration Engineer
Builds
Enterprise conferencing and telephony platforms (Microsoft Teams Rooms, Cisco Webex)
Domain
Telecommunications / Enterprise Collaboration
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Microsoft Teams administration, Cisco Webex Control Hub, PowerShell, Active Directory/Entra ID, conference room AV troubleshooting, incident triage, root cause analysis, vendor coordination, firmware lifecycle management, ServiceNow ticket resolution
Preferred skills
Gen AI understanding, Operator Connect/Direct Routing concepts, E911 configuration, resource account management, credential vaulting
Technologies
Microsoft Teams Rooms, Cisco Webex, Cisco Codecs, Navigator touch panels, Room Kits, Boards, Exchange Online, CyberArk, ServiceNow, Entra ID (Azure AD)
Responsibilities
Administer Cisco Webex Control Hub and manage Webex room systems; Configure and manage Cisco hardware including codec pairing and Appspace playlist management; Troubleshoot conference room AV issues including audio routing, amplifiers, speakers, displays, cameras, and presentation sharing; Deploy, configure, and troubleshoot Microsoft Teams Rooms (MTR) and manage Pro licenses; Own room device lifecycle including provisioning, cert-based authentication, and firmware management; Coordinate with Facilities and vendors to validate room readiness at HQ and worldwide sites; Administer Microsoft Teams policies, meeting settings, calling configurations, and Teams Rooms accounts; Support Microsoft Teams large meetings, live events, and webinars; Manage Teams phone evaluations and coordinate with telephony vendors on Direct Routing and Operator Connect initiatives; Manage resource accounts for room mailboxes and maintain credential vaulting; Apply Entra ID fundamentals including identity management and conditional access policies; Perform incident triage and root cause analysis for high-visibility rooms; Create, manage, and use dashboards for monitoring applications and infrastructure; Author technical documentation and knowledge base articles; Own and resolve ServiceNow tickets; Participate in on-call rotation
Seniority
Senior, hands-on IC
