Technical Support Specialist
Core
Fielding escalated support calls, managing high-volume CRM cases, and providing in-person training and limited field service for Raymarine and FLIR Maritime thermal products across the Americas.
Role type
Senior Technical Support Specialist (Marine Industry)
Builds
Customer support after-sales lifecycle and product reliability for marine navigation and thermal imaging systems
Domain
Marine industry / Electronics / Thermal Imaging
Deliverable
client delivery
Required skills
Technical troubleshooting, Electronics technical know-how, CRM management, VOIP support, Remote customer support tools, Analytical problem-solving, Windows OS proficiency
Preferred skills
Marine industry background, SaaS support experience, AI tool familiarity, Field service experience
Technologies
Salesforce, Hubspot, Aircall, Nice InContact, AnyDesk, Windows OS, Teams
Responsibilities
Resolve escalated support phone calls, Manage high-volume CRM cases with rapid response, Perform in-person training and limited field service, Provide real-world feedback to engineering teams, Develop into a subject matter expert across product ranges
Seniority
Senior, hands-on IC
