Service Installation Specialist
Core
Guide field technicians through fixed wireless installation procedures and troubleshoot network equipment for enterprise customers.
Role type
Service Installation Specialist (Network Field Support)
Builds
Fixed wireless solutions for enterprise environments
Domain
Telecommunications / Network Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
TCP/IP, DHCP, ICMP, TCP/UDP, telnet, SSH, LAN/WAN, NAT, Wi-Fi, Ethernet, network troubleshooting, documentation, MS Office
Preferred skills
CCNA, CCENT, Network+, Bachelor's degree in Computer Science/Information Systems/IT
Technologies
MS Office (Excel, Word, Outlook), ticketing systems, knowledgebase systems
Responsibilities
Lead on-site installation processes performed by field technicians, Perform basic to advanced network troubleshooting of onsite equipment, Document and maintain installation results in ticketing and knowledgebase systems, Assist with equipment testing and configuration
Seniority
Individual Contributor, operational support