Junior MCR Operator
Core
Monitor systems, network, and applications 24/7 to detect and remediate issues before they impact customers.
Role type
Junior MCR Operator
Builds
IT operations monitoring and incident response services
Domain
IT Operations / Network Monitoring
Required skills
System monitoring, Incident analysis, Reporting, Monitoring tools operation, Task planning, Work instruction creation, Shift management
Preferred skills
ITIL practices, Agile methodology, Operating Systems (Windows, Linux), IT Infrastructure (Storage, VMware, networking)
Responsibilities
Monitor systems, network, and applications according to guidelines; Analyze and report events within SLAs; Operate and maintain monitoring tools; Support service improvements; Plan tasks within the sub-team; Create and review work instructions; Manage shift tasks proactively
Seniority
Junior, hands-on IC