Business Process Manager Customer Improvement
Core
Translate customer signals into concrete process and Customer Journey improvements from analysis to implementation.
Role type
Business Process Manager (Customer Improvement)
Builds
Simpler, digital, and personalized customer journeys and operational processes
Domain
Insurance (Life/Pension) + Process Optimization + Digitalization
Deliverable
product features
Required skills
Process optimization (LEAN Six Sigma, Black Belt), Data analysis, AI application, Power BI, Stakeholder collaboration, Change management
Preferred skills
Process mining, Life insurance or Pension domain knowledge
Technologies
Power BI, AI, Process mining tools
Responsibilities
Investigate customer pain points and translate insights into improvement proposals; Simplify and digitize customer journeys; Collaborate with cross-functional teams on solutions; Implement and monitor improvements; Share learnings and adjust as needed
Seniority
Mid-level (2-5 years experience)