Klantgerichte Business Process Manager
Core
Design and optimize customer journeys and business processes, integrating AI technologies to enhance customer needs understanding and process efficiency.
Role type
Business Process Manager (Process & Change)
Builds
Customer Journeys, optimized business processes, AI-integrated workflows
Domain
Insurance/Pensions, Customer Experience, Digital Transformation
Deliverable
product features
Required skills
Process optimization (LEAN Six Sigma/Green Belt), Customer journey design, AI technology application, Stakeholder management, Agile methodology, Analytical thinking
Preferred skills
Life insurance and/or pensions domain knowledge
Technologies
AI technologies
Responsibilities
Analyze customer needs and define process requirements; Develop implementation plans and coordinate execution; Monitor results and adjust strategies; Design and optimize customer journeys from orientation to realization; Act as client towards chain parties
Seniority
Mid-Senior, hands-on IC