Teamleader Claims Fire & Personal Liability
Core
Leading a team of 20 claims handlers to optimize performance, manage capacity planning, and drive operational excellence in fire and personal liability claims.
Role type
Senior Team Leader (Claims Operations)
Builds
Efficient claims processing workflows and team performance metrics
Domain
Insurance / Claims Management
Deliverable
Dashboards & analysis
Required skills
People management, capacity planning, KPI analysis, process optimization, change management, bilingual communication (Dutch/French), stakeholder management
Preferred skills
Digital transformation adoption, project management, coaching, strategic vision
Technologies
Digital tools, performance indicators
Responsibilities
Lead and coach a team of 20, optimize capacity planning, monitor SLAs and productivity, analyze and forecast claim volumes, drive process optimization and digitalization, manage incidents and implement sustainable solutions
Seniority
Senior, hands-on IC