ServiceNow Developer – IT Service Management
Core
Designing and optimizing IT Service Management processes (Incident, Problem, Change) to ensure reliability and high-quality service for NN's IT landscape.
Role type
IT Service Management Business Process Manager
Builds
Optimized ITSM processes and strategic project prioritization for customer service improvement and cost reduction
Domain
IT Service Management / Process Optimization
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ITIL V3/4 knowledge, process optimization, stakeholder interaction, strategic project prioritization, independent implementation of improvements
Preferred skills
ServiceNow ITSM knowledge, English and Dutch language proficiency
Responsibilities
Lead process improvements and embed them within the organization, advise stakeholders on continuous improvement proposals, analyze processes to create overviews, prioritize strategic projects with the Product Owner
Seniority
Mid-level (4-5 years experience)
