ITSM Consultant V (Agile Scrum DevOps)
Core
Lead business-focused ITSM projects and process improvement initiatives by applying deep subject matter expertise, setting work plans, and driving delivery to meet priorities.
Role type
Senior ITSM Consultant (Agile Scrum/DevOps)
Builds
ITSM processes, services, roadmaps, and performance measurement tools
Domain
IT Service Management, DevSecOps, Platform Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
ITSM process implementation, Agile Scrum facilitation, project and program management, stakeholder collaboration, process documentation, performance metrics validation, third-party vendor negotiation, policy compliance advocacy
Preferred skills
SAFe framework experience, Internal Developer Portal knowledge, Dev2030 strategic initiative alignment
Technologies
DevSecOps, ITSM tools, Security tools, DevOps platforms
Responsibilities
Lead business-focused projects by applying deep subject matter expertise, setting work plans, and coordinating resources; Drive ITSM process and service implementation by documenting requirements and acceptance criteria; Execute ITSM roadmaps to align processes with stakeholder needs; Lead process improvement initiatives to identify gaps and recommend enhancements; Partner with IT teams and service users to develop performance metrics and measurement tools; Ensure users receive training to execute processes and services correctly.
Seniority
Senior, hands-on IC with leadership responsibilities
