CCM Consultant
Core
Advise internal clients on Customer Communication Management (CCM) platform capabilities, define data structures, and build communication templates to optimize end-customer communication.
Role type
CCM Consultant (IC)
Builds
Communication templates, automated technical tests, and data structure definitions for client-facing communications.
Domain
Insurance / Financial Services / CCM Technology
Deliverable
product features
Required skills
Exstream platform expertise, CCM technology knowledge, programming experience, API connection knowledge, XML/HTML/PDF handling, Windows Server administration, analytical thinking, system thinking
Preferred skills
Ability to uncover root causes, proactive advisory skills, organizational sensitivity
Technologies
Exstream, XML, HTML, PDF, Windows Servers, APIs
Responsibilities
Create or adapt communication templates, advise internal clients on CCM possibilities, ensure brand style compliance, automate technical tests, collaborate with Group IT and Business Units
Seniority
Mid-level, hands-on IC
