Customer Communications Manager - Benefits Division – Remote
Core
Lead customer communications strategy and execution for the Benefits Division, translating complex business updates and regulatory requirements into clear messaging for plan members and clients.
Role type
Customer Communications Manager
Builds
Customer-facing communications, operational updates, service announcements, and regulatory notifications for insurance plan members.
Domain
Insurance / Group Benefits / Supplemental Health Benefits
Deliverable
product features
Required skills
Communication strategy development, writing and editing, project management, cross-functional collaboration, regulated industry experience, knowledge of Group Benefits/Supplemental Health/Stop Loss insurance, CRM and marketing automation tools, accessibility standards.
Preferred skills
Experience with Salesforce CRM, email marketing platforms, customer communication platforms, marketing automation tools.
Responsibilities
Develop and implement communication strategies and workflows, create and distribute customer-facing communications, manage communication logistics and distribution, coordinate review and approval processes with compliance and legal, provide reporting on communication initiatives.
Seniority
Mid-Senior level (8+ years experience)