Fraud and Scams Analyst
On-site
Core
Phone-based customer service role supporting customers who are victims of Card Fraud and Scams, delivering excellent service and performing detection analysis on scam/fraud events.
Role type
Fraud and Scams Analyst (Customer Service)
Builds
Customer support and fraud detection responses for banking customers
Domain
Financial Services / Fraud Prevention
Deliverable
client delivery
Required skills
Emotional resilience, Strong communication skills, Problem-solving, Decision-making, Customer service, Confidentiality
Preferred skills
Financial Services Industry experience, Fraud and Scams focus, Ambiguity management
