Associate Analyst
Core
Resolve customer lending enquiries and build relationships via messaging services in a 24/7 environment.
Role type
Associate Analyst (Consumer Service Specialist)
Builds
Optimized multi-channel lending experience for retail bank customers
Domain
Retail Banking / Consumer Lending
Deliverable
client delivery
Required skills
Customer service, Messaging, Process adherence, Complaint management, Product knowledge, Team collaboration
Preferred skills
Leadership behaviors, Process improvement identification
Technologies
Messaging services
Responsibilities
Resolve and identify customer lending enquiries through quality conversations, Deal with complex enquiries and manage complaints, Contribute to process improvements, Maintain communication with Team Manager regarding issues or concerns
Seniority
Mid-level (2-4 years experience)