Customer Success Specialist, Doshii, x15ventures
Core
Support hospitality venues onboarding and operating the Doshii platform, which integrates POS, ordering, delivery, and payment systems.
Role type
Customer Success Specialist (Level 1 & 2 Support)
Builds
Doshii hospitality technology hub connecting POS, ordering, delivery, and payment platforms
Domain
Hospitality technology / Fintech / SaaS
Deliverable
client delivery
Required skills
troubleshooting connectivity issues, onboarding merchants, mapping menus, coordinating with external technology partners, incident management, functional testing, technical documentation
Preferred skills
Hubspot, hospitality industry knowledge, cross-functional collaboration
Technologies
Hubspot, POS systems, ordering apps, delivery platforms, payment platforms
Responsibilities
Record and triage support requests via email, phone, and chat; assist with venue onboarding and menu mapping; troubleshoot operational and connectivity issues across integrated partners; resolve Level 1 and Level 2 incidents; update technical documentation and help centre content; perform basic functional testing of platform workflows
Seniority
Individual Contributor, operational support