Customer Banking Specialist Relief - Brookside
Core
Front-line customer service role at a bank branch, acting as the first point of contact to guide customers to appropriate channels and support in-branch operations.
Role type
Customer Banking Specialist (Relief)
Builds
Customer satisfaction and branch operational efficiency
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer service, communication, managing customer expectations, guiding customers to digital channels, branch operations awareness
Responsibilities
Greet customers and understand their enquiries, guide customers to appropriate channels, build personal connections with customers, demonstrate in-branch technology and digital banking options, monitor branch movements to ensure efficiency and customer satisfaction
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