External Stakeholder Engagement (ESE) Sr Analyst – German Speaking
Core
Manage and provide operational guidance for external stakeholder engagements and sponsorship requests, ensuring efficient execution and timely transaction completion.
Role type
Senior Analyst (Operations & Process Support)
Builds
Operational support for external stakeholder engagements and sponsorship processes
Domain
Global Business Services (GBS) / Pharma/Biotech
Deliverable
dashboards & analysis
Required skills
English (fluent), German (fluent), MS Office, workflow programs, process documentation, KPI monitoring, root cause analysis
Preferred skills
Pharma/Biotech experience, shared service environment experience, Oracle, iProcurement, Veeva, DocuSign
Responsibilities
Support Engagement Owners and Sponsorship Owners with end-to-end process execution in ESE and SGG tools; maintain electronic records and follow up on outstanding items; conduct routine operational meetings with internal Business Partners; report and monitor KPIs and metrics for ESE and Sponsorship processes; analyze root cause of incidents and propose mitigation actions; support continuous improvement and process transitions.
Seniority
Senior, hands-on IC