Student Financial Services Advisor
Core
Provide comprehensive financial guidance, account management, and payment processing support to USC students and families.
Role type
Student Financial Services Advisor (Customer Service & Financial Operations)
Builds
Student billing, payment plans, account services, and collections processes
Domain
Higher Education / Student Financial Services
Deliverable
product features
Required skills
Financial documentation interpretation, Customer counseling, Account reconciliation, Payment processing, Regulatory compliance (FERPA), Data entry, Problem-solving, Microsoft Office proficiency
Preferred skills
Finance degree, Higher education experience, Financial software systems (Workday, Flywire, Transact Cashnet, ECSI), Data scanning/indexing
Responsibilities
Counsel students and families on payment options, loans, and financial obligations; Review and interpret student accounts to explain charges and balances; Process billing adjustments, invoices, refunds, and payment plans; Investigate and resolve account issues including fee waivers; Maintain accurate student account records and documentation; Perform back-office administrative tasks like data entry and report review.
Seniority
Entry-level to Mid-level, Individual Contributor
