Student Financial Services Advisor
Core
Provide comprehensive financial guidance, account management, and collections support to USC students and families.
Role type
Student Financial Services Advisor
Builds
Student billing, payment processing, account services, and collections
Domain
Higher Education / Student Financial Services
Deliverable
dashboards & analysis
Required skills
Financial documentation interpretation, Customer service, Payment plan counseling, Account reconciliation, Regulatory compliance (FERPA), Data entry, Problem-solving, Microsoft Office proficiency
Preferred skills
Finance degree, Higher education experience, Financial software systems (Workday, Flywire, Transact Cashnet, ECSI), Data scanning/indexing
Responsibilities
Counsel students on payment options and financial obligations; Review and interpret student accounts to explain charges and balances; Process billing adjustments, invoices, refunds, and payment plans; Investigate and resolve account issues including fee waivers; Maintain student account data and documentation; Perform back-office administrative tasks like data entry and report review.
Seniority
Entry-level to Mid-level, Individual Contributor