Patient Access Liaison III – Access Center - Part-Time Rotating Shifts (8) Hour Days Friday & Monday; (4) Hour Days Saturday & Sunday (Non-Exempt) (Union)
Core
Primary point of contact for patient access to academic medical centers, handling scheduling, registration, and insurance verification via phone and digital channels.
Role type
Patient Access Representative (Call Center)
Builds
Patient appointment schedules and access pathways for clinical departments
Domain
Healthcare / Medical Administration
Required skills
Call center operations, patient registration, insurance verification, appointment scheduling, HIPAA compliance, omnichannel communication, data entry, multi-tasking
Preferred skills
Medical terminology, practice management systems, bilingual (Spanish/Chinese), healthcare operations background
Technologies
Call management systems, Qgenda, electronic messaging platforms
Responsibilities
Answer and direct incoming/outgoing calls and web-based communications; Schedule and confirm medical appointments and diagnostics; Verify insurance coverage and advise on financial responsibility; Coordinate care with nurses and physicians; Process messages and page physicians; Maintain patient data and appointment records.
Seniority
Individual Contributor, 3-5 years experience