Public Safety Dispatcher
Core
Receives emergency calls for police, fire, and rescue assistance; dispatches Public Safety units via radio; maintains call records and monitors unit status.
Role type
Public Safety Dispatcher
Builds
Emergency response coordination for campus personnel and community
Domain
Higher Education Public Safety
Deliverable
client delivery
Required skills
Emergency call handling, Radio communications, Computer Aided Dispatch (CAD) system operation, Record keeping, Management reporting, Interagency coordination, Phonetic alphabet usage, High-speed typing (30 net wpm), Geographic knowledge of campus area
Preferred skills
Switchboard experience, Two-way radio procedures, Emergency dispatch center experience, Law enforcement dispatch experience, High volume call center experience
Technologies
Computer Aided Dispatch (CAD), Telephone switching equipment, Automated dispatch systems, Law enforcement databases
Responsibilities
Receive emergency calls requesting police, fire, and rescue assistance; Determine appropriate response and dispatch Public Safety units; Maintain records of all calls and radio messages; Monitor status of public safety units and assets; Request back-up from external agencies (LAPD, LAFD); Operate telephone switching equipment and CAD systems.
Seniority
Entry-level, hands-on IC