Public Safety Dispatcher
Core
Receives emergency calls for police, fire, and rescue assistance; dispatches Public Safety units; maintains call records and monitors unit status.
Role type
Public Safety Dispatcher
Builds
Emergency response coordination for university campuses and parking centers
Domain
Higher Education / Public Safety
Deliverable
client delivery
Required skills
Radio communications, Computer Aided Dispatch (CAD) systems, Telephone switching, Emergency call handling, Record keeping, Management reporting, Geographic knowledge, Phonetic alphabet usage, High-speed typing (30 net wpm)
Preferred skills
Switchboard experience, Two-way radio procedures, Emergency dispatch center experience, Law enforcement dispatch experience, High volume call center experience
Technologies
Computer Aided Dispatch (CAD), Radio communications equipment, Telephone switching equipment, DMV Pull Notice System
Responsibilities
Receives emergency calls requesting police, fire, and rescue assistance; Determines appropriate response in accordance with established procedures; Dispatches Public Safety units; Maintains a record of all calls and radio messages; Operates telephone switching equipment; Requests back-up from external agencies (LAPD, LAFD); Operates CAD system and maintains manual/automated records.
Seniority
Entry-level, hands-on IC