Financial Aid Counselor II
Core
Lead counselor for financial aid policies, complex case resolution, and outreach programming to support diverse student populations at USC.
Role type
Senior IC financial aid counselor (outreach & advising)
Builds
Financial aid packages, student support strategies, and educational programming for students and external partners
Domain
Higher Education / Student Financial Aid
Deliverable
client delivery
Required skills
Financial aid policy interpretation, complex case resolution, financial need analysis, financial aid packaging, loan certification, public speaking, conflict resolution, counseling and advising, regulatory compliance
Preferred skills
Higher education financial aid knowledge, student services experience, independent judgment, public speaking, diverse population engagement
Technologies
University student information systems, financial aid management systems, office productivity software
Responsibilities
Conduct in-person and virtual financial aid presentations and workshops; Analyze student financial need and determine additional aid options; Review and verify student financial aid applications; Assist with federal, state, and institutional aid packaging; Process loan certifications; Resolve complex or escalated student financial aid matters; Counsel students on financial planning and debt management; Collaborate with campus partners to address student concerns
Seniority
Senior, hands-on IC with supervisory potential