Director of Residential Operations (On-Campus Living)
Core
Oversee fiscal and administrative management for on-campus residential housing, ensuring operational consistency and high customer service for students and families.
Role type
Senior leadership residential operations director
Builds
Seamless operational footprint for university on-campus living
Domain
Higher education / Student housing operations
Required skills
Fiscal and administrative management, staff supervision, housing occupancy planning, room rate development, housing technology oversight, budget management, policy compliance, conflict resolution, stakeholder collaboration, operational efficiency analysis, mailroom management, student satisfaction assessment, long-term financial forecasting
Preferred skills
Knowledge of ADA and ADAAA requirements, understanding of complex university housing systems, higher education industry trends
Technologies
StarRez, enterprise systems, third-party vendor products
Responsibilities
Direct supervision of professional staff and student employees; manage housing occupancy and room rates; oversee housing technology initiatives and system integration; develop annual operating and capital budgets; administer revenue and expenditures; create and maintain Standards Operating Procedures; coordinate move-in/move-out transitions; resolve housing-related conflicts; assess student satisfaction; represent the department on university committees
Seniority
Director, strategic leadership and management
