Patient Services Specialist
Core
Front desk specialist managing patient intake, scheduling, insurance/billing inquiries, and medical authorizations for a physical therapy clinic.
Role type
Patient Services Specialist (Administrative)
Builds
Clinic operations and patient care experience
Domain
Healthcare / Physical Therapy
Deliverable
dashboards & analysis
Required skills
Medical authorizations, insurance processes, scheduling, patient records management, HIPAA compliance, customer service, multitasking, data entry
Preferred skills
Front desk experience in medical clinic, high-volume environment experience
Technologies
Electronic health records (EHR), scheduling software
Responsibilities
Greet and check in patients, navigate medical authorizations, assist with insurance and billing inquiries, schedule appointments, maintain patient records, deliver customer service, collaborate with medical staff
Seniority
Entry-level to Mid-level, hands-on IC