Member Support Representative- French
Core
Deliver excellent customer service to market research panelists via support mediums, ensuring timely resolution of inquiries and building strong member relationships.
Role type
Customer Support Representative
Builds
Customer support experience and member retention for a global market research data platform
Domain
Market Research / Data Collection
Deliverable
client delivery
Required skills
Fluent French (native/expert), Advanced English, Customer service experience, Ticketing systems, Multitasking, Microsoft Office
Preferred skills
Online support experience, Proactive attitude, Collaborative teamwork
Technologies
Microsoft Office (Excel, Word, PowerPoint), Ticketing systems
Responsibilities
Follow up with support staff to ensure satisfactory ticket resolution, Coordinate escalations for urgent issues, Achieve team KPI goals, Support team leads with admin tasks
Seniority
Entry to Mid-level, Full-time