Senior Analyst - Operational Readiness
Core
Ensures approved technology, process, vendor, and operating model changes are ready for implementation, adopted by business, and stabilized into business-as-usual operations.
Role type
Senior operational readiness analyst (claims)
Builds
Operational readiness frameworks, cutover plans, training programs, process documentation, and stabilization metrics for claims operations.
Domain
Insurance / Claims Operations / Business Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
operational readiness assessments, cutover planning, stakeholder management, process documentation, training coordination, adoption tracking, gap identification, transition-to-BAU planning
Preferred skills
claims project experience, optimization experience, AI/automation familiarity, project management methodologies
Technologies
Microsoft Office (Copilot, SharePoint, Excel, PowerPoint, Word, Teams)
Responsibilities
Lead operational readiness assessments and sign-off processes; develop and maintain readiness frameworks and go-live criteria; coordinate business cutover planning and execution; manage operational handoffs and service acceptance; lead hypercare activities post-go-live; track adoption and utilization metrics; support development of functional process maps and SOPs.
Seniority
Senior, hands-on IC