Associate Director, Customer Onboarding, Implementation & Training
Core
Lead end-to-end onboarding, implementation, and training for higher education partners to ensure adoption of College Board's Search & Connections suite.
Role type
Associate Director, Customer Onboarding, Implementation & Training
Builds
Enrollment solutions adoption and client success for higher education institutions
Domain
Higher Education / Enrollment Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Higher education admissions and recruitment strategy, instructional design, project management, CRM management, digital content creation, cross-functional collaboration
Preferred skills
Experience with LMS platforms, video development and editing, webinar facilitation
Technologies
Salesforce, Slate, Highspot, LearnUpon, Zoom, Slack, SharePoint, Canva, Drupal, Jira, Monday.com
Responsibilities
Develop customized implementation plans for new partners, design and deliver training programs (live, virtual, in-person), create self-service learning resources, synthesize client feedback to improve adoption, partner with Sales and Customer Success teams
Seniority
Senior, hands-on IC with strategic oversight