Business Operations Specialist (f/m/d) @ A1 Competence Delivery Center
Core
Support reporting, service management, vendor administration, and process improvement activities to ensure smooth operations across the Billing Delivery Center.
Role type
Business Operations Coordinator
Builds
Management presentations, compliance documentation, vendor administration records, and automated process workflows
Domain
Telecommunications / IT Operations
Deliverable
dashboards & analysis
Required skills
KPI collection, report preparation, service agreement coordination, vendor administration, budget tracking, forecasting, process improvement, automation, stakeholder communication
Preferred skills
Power BI, AI tools, Excel, PowerPoint, project coordination
Technologies
Power BI, Excel, PowerPoint, AI tools
Responsibilities
Collect and consolidate performance indicators (KPIs) for management presentations; Coordinate service agreement updates, approvals, and compliance follow-ups; Support vendor and external workforce administration including purchase orders and invoice checks; Assist team leads with coordination, time tracking, and reporting; Simplify processes and automate recurring tasks using digital and AI tools
Seniority
Entry-level to Junior, hands-on IC