ServiceNow Solution Architect
Core
Design, guide, and govern ServiceNow solutions aligned with business needs, focusing on maximizing out-of-the-box capabilities and reducing customizations.
Role type
Senior ServiceNow Solution Architect
Builds
ServiceNow platform architecture, CMDB, integrations, and service catalogs
Domain
IT Service Management (ITSM) and IT Operations Management (ITOM)
Required skills
ServiceNow architecture, Common Service Data Model (CSDM), ServiceNow modules (ITSM, ITOM, CSM, SPM, HAM, SAM), Service Catalog design, ITIL processes, service-oriented architecture, data modeling, integrations, security design
Preferred skills
ServiceNow Certified Master Architect (CMA), ServiceNow Certified Implementation Specialist (CIS), ServiceNow Certified Application Developer (CAD), ITIL certifications
Technologies
ServiceNow, LDAP, Active Directory, SAP
Responsibilities
Engage stakeholders to drive architectural vision and roadmap; Provide expert guidance on architecture, data modeling, integrations, and security; Ensure architectural alignment across ServiceNow modules; Take ownership of CMDB architecture and governance; Lead integration with external systems; Review and authorize technical designs and customizations
Seniority
Senior, hands-on IC