UC-Expert Mitel OpenScape Voice (w/m/d)
Core
Responsible for the operation, development, and transformation of complex UC and Voice solutions within the Mitel environment.
Role type
Senior UC/Voice Infrastructure Engineer (Mitel/OpenScape)
Builds
High-availability UC and Voice platforms for service provider environments
Domain
Telecommunications / Unified Communications
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Mitel/OpenScape Voice expertise, OpenScape Voice configuration, Incident and Problem Management, Root Cause Analysis, 3rd-Level troubleshooting, Unify Management tools (Fault Manager, HiPath Manager, CMP, Deployment Server, Trace and QoS Manager), Migration and Lifecycle Change management, UC Service Architecture standardization
Preferred skills
STI-352 certification, Team knowledge transfer
Technologies
Mitel, OpenScape Voice, Mediatrix Gateways, Unify Fault Manager, HiPath Manager, CMP, Deployment Server, Trace Manager, QoS Manager
Responsibilities
Install, operate, and continuously develop customer-specific UC and Voice solutions; Configure and manage complex Voice infrastructures including OpenScape Voice and Mediatrix Gateways; Analyze 3rd-level incidents and perform root cause analysis to ensure stable SLA-critical operations; Contribute to concept creation, architecture definition, and project execution for UC and Voice solutions; Plan and realize transition, transformation, and migration projects; Support standardization and optimization of UC service architectures
Seniority
Senior, hands-on IC