General Manager, Phones
Core
General Manager accountable for scaling Clio Phones (cloud-native VoIP telephony platform) for law firms, owning P&L, go-to-market, operations, and compliance.
Role type
Senior General Manager (Voice Business)
Builds
VoIP telephony platform for SMB law firms
Domain
Legal technology / Telecom / VoIP
Required skills
UCaaS/VoIP/CPaaS leadership, number porting, carrier management, telecom regulation (FCC/CRTC), voice economics, SIP/networking, executive negotiation, GTM strategy, cross-functional leadership
Preferred skills
Vertical SaaS phone launch, building porting/ops teams from scratch, acquired product integration, Canadian telecom experience
Technologies
VoIP, SIP, Session Border Controllers, Carrier networks
Responsibilities
Own end-to-end business performance and P&L; Build operating plan and investment model; Partner with Sales, Customer Success, and Marketing; Lead hiring and retention of domain experts; Manage telecom operations (porting, carrier relationships, uptime, fraud controls); Ensure regulatory and tax compliance; Lead cross-functional pod and stand up dedicated operations team; Manage partner portfolio.
Seniority
Senior, hands-on IC with P&L ownership
