Customer Support Specialist
Core
Italian/English speaking Customer Support Specialist for Clio's legal AI platform, handling inbound requests via phone, chat, and email to resolve technical issues and drive product adoption for legal professionals.
Role type
Customer Support Specialist (B2B SaaS)
Builds
Clio's legal practice management software and AI features
Domain
Legal technology (LegalTech) and AI
Required skills
Italian (native/fluent), English (professional fluency), problem-solving, multi-tasking, technical troubleshooting, stakeholder collaboration, product expertise, coaching
Preferred skills
SaaS/B2B support experience, legal industry knowledge, technical/hard science/accounting background
Technologies
Clio platform, AI-enabled chat tools
Responsibilities
Handle inbound support requests by phone, AI-enabled chat, and email; diagnose and resolve product issues; coach customers on product adoption; capture customer feedback for product teams; connect customers to appropriate internal teams for additional services.
Seniority
Individual Contributor (Entry to Mid-level)
