Manager, Continuity & Response
Core
Own Clio's Business Continuity program to ensure readiness and response capabilities for incident management and disaster recovery.
Role type
Manager, Continuity & Response
Builds
Resilient incident response and disaster recovery programs for a global legal AI SaaS platform
Domain
Legal Technology / SaaS / Cyber Resilience
Required skills
Incident Command structure, Crisis Management Teams, tabletop exercises, DR test coordination, incident management platform administration, DR/BC fundamentals (RTO/RPO), AI usage, decision-making under uncertainty, cross-functional communication
Preferred skills
Cyber recovery partnership, ITIL/major incident practices, blameless post-incident reviews, resilience certifications (CBCP, MBCP, ABCP, CISM, CISA, CRISC, ITIL, PMP)
Technologies
incident.io, PagerDuty, FireHydrant, Opsgenie
Responsibilities
Design and run tabletop exercises; convert findings into action plans; keep DR plans and runbooks current; coordinate and lead DR tests; manage incident management tooling; own incident metrics; defend the resilience roadmap; lead crisis management escalations; partner on cyber resilience; leverage AI for objectives; communicate for trust
Seniority
Manager, hands-on IC
