Solutions Engineer, Cloud Communications
Core
Solutions Engineer specializing in VoIP and unified communications (UCaaS) to support sales cycles, technical scoping, and migration planning for legal firms.
Role type
Solutions Engineer (VoIP/Telephony Specialist)
Builds
VoIP/UCaaS solutions, migration services, and technical sales enablement for Clio's legal AI platform.
Domain
Legal Technology / Cloud Communications / VoIP
Deliverable
product features
Required skills
VoIP/telephony fundamentals, SIP, call routing, number porting, network readiness, hardware provisioning, competitive positioning, technical sales presentations, stakeholder communication
Preferred skills
Experience with RingCentral, Dialpad, Zoom Phone, 8x8, Ooma, Vonage, Yealink, Polycom, STIR/SHAKEN, E911, CCaaS concepts, open-source telephony platforms, AI tools
Technologies
SIP, VoIP, UCaaS, CCaaS, APIs, Cloud Infrastructure
Responsibilities
Provide technical sales support for VoIP deals, articulate Clio communication capabilities and integrations, lead technical deal strategy and scoping, enable sales demonstrations, guide customers through migration planning, serve as resource on telecom regulatory topics, collaborate with Product/Engineering on roadmap
Seniority
Mid-level, hands-on IC