Senior Implementation Consultant
Core
Deliver comprehensive implementation services for Clio's legal software to law firms, ensuring seamless integration, adoption, and successful launch.
Role type
Senior Implementation Manager (Customer Success)
Builds
Production ML models | product features
Domain
Legal technology / Enterprise SaaS
Deliverable
production ML models | product features
Required skills
Project management, change management, stakeholder management, software configuration, customer relationship management, risk mitigation, scope management, cross-functional collaboration
Preferred skills
PMP/PRINCE2 certification, cloud-based legal technology knowledge, legal industry domain expertise, strategic thinking, analytical skills
Technologies
Project management tools, collaboration tools, Clio platform
Responsibilities
Coordinate implementation across partner networks and internal teams; develop project plans with scope, timelines, and success criteria; identify and mitigate implementation risks; facilitate communication with stakeholders and executives; nurture customer relationships as a trusted advisor; manage scope, schedule, and cost adjustments; aggregate customer feedback to improve product and services; collaborate with sales to position implementation value.
Seniority
Senior, hands-on IC with strategic oversight