Customer Success Manager, EMEA
Core
Managing high-value B2B SaaS accounts in the legal tech sector to drive retention, adoption, and revenue growth through strategic partnership and product enablement.
Role type
Senior Customer Success Manager (B2B SaaS)
Builds
Customer retention, adoption rates, and revenue expansion for legal technology clients
Domain
Legal Technology / B2B SaaS
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Account management, relationship building, business review facilitation, cross-functional collaboration, data-driven retention strategies, product demonstration, escalation management, cross-sell/expansion identification, implementation solutioning, advocacy cultivation
Preferred skills
Salesforce proficiency, API-driven application experience, startup environment adaptability, legal industry knowledge
Technologies
Salesforce, Zoom, Clio platform
Responsibilities
Develop and manage value-based relationships with high-value accounts; deliver regular Business Reviews to demonstrate ROI; manage and de-escalate customer issues; identify cross-sell and expansion opportunities; provide product demonstrations; partner with Sales for new customer onboarding; cultivate customer advocates; drive adoption using health metrics.
Seniority
Mid-Senior, hands-on IC