Customer Support Specialist
Hybrid
Core
Resolve technical questions and troubleshoot product issues for legal professionals via phone, chat, and email.
Role type
Customer Support Specialist (Technical)
Builds
Customer success and product adoption for Clio legal AI platform
Domain
Legal Technology / SaaS
Deliverable
client delivery
Required skills
Technical troubleshooting, problem-solving, verbal communication, written communication, product expertise
Preferred skills
Legal industry knowledge, API usage, SQL, Python, HTML, Ruby, R, Postman
Responsibilities
Handle inbound support requests by phone, AI-enabled chat, and email; diagnose and resolve product issues; coach customers on product usage; capture customer feedback for Product teams
Seniority
Entry-level to Mid-level
