Instructional Designer
Core
Design and deliver structured training programs, documentation, and certification exams to empower legal professionals and law firms to use Clio's AI technology effectively across EMEA markets.
Role type
Senior Instructional Designer (Customer Education)
Builds
Product documentation, self-paced training programs, live training events, and certification exams for Clio's legal software platform.
Domain
Legal technology (Legal AI) and Corporate Training
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Instructional design, eLearning development, content authoring, learning needs analysis, content localization, LMS administration, project management, AI tool utilization
Preferred skills
Spanish language proficiency, experience adapting content for multiple markets, expertise in eLearning development tools (Articulate 360, Adobe Captivate, etc.)
Technologies
Articulate 360, Adobe Captivate, LearnUpon, Zendesk, Docebo, Pendo, Learning Management Systems
Responsibilities
Conduct learning needs analyses to define strategic training programs; create engaging online learning content including documentation, videos, and simulations; localize and adapt North American training content for EMEA markets; manage the full content lifecycle from draft to update; analyze learning analytics to recommend improvements; administer the Learning Management System and Help Sites.
Seniority
Mid-to-Senior, hands-on IC
