Year-Round Intern - CX
Core
Support the ETS UX/CX team in improving internal employee experience with technology through user research, journey mapping, and service design.
Role type
Year-round UX/CX Intern
Builds
Internal employee-facing technology services and tools
Domain
Financial services / Enterprise UX
Deliverable
product features
Required skills
User research, journey mapping, service blueprinting, data synthesis, dashboard support, UX research contribution, project management
Preferred skills
Digital whiteboarding tools, survey design, qualitative research, facilitation, presentation skills
Technologies
Miro, Mural, FigJam, Figma, Excel, Google Sheets, Microsoft Forms, Qualtrics, Hotjar, Jira, PowerPoint
Responsibilities
Conduct user interviews and surveys, facilitate journey mapping workshops, maintain feedback listening posts, support dashboard visualizations, assist with usability testing, manage project backlogs
Seniority
Intern