Principal UX Expert
Core
Principal UX Expert ensuring deep understanding of finance personas and problems before solution design, acting as a leading source of customer insight and coaching product/design teams.
Role type
Senior individual-contributor UX Expert (Product Strategy & Research)
Builds
AI-powered UX evaluation tools (agents, skills, guardrails) and persona libraries for finance workflows
Domain
B2B SaaS / Financial Operations (Accounts Payable, Procurement, ERP)
Deliverable
production ML models
Required skills
User research, persona development, product strategy, AI tool configuration, systems thinking, growth experimentation, stakeholder management
Preferred skills
Finance domain expertise, wireframing, product-led growth
Technologies
FullStory, ChatGPT Enterprise, AI agents
Responsibilities
Run ongoing user research to understand users and decision-makers; Partner with Product Managers to validate personas and problems; Build and maintain persona libraries and AI-powered UX evaluation tools; Create wireframes and prototypes for concept testing; Partner with Product Marketing on copy and messaging; Support Product-Led Growth and Sales experiments
Seniority
Principal, hands-on IC
