Student and Partner Success Advisor
Core
Strategic advisor ensuring student engagement, retention, and success for individual families and institutional partners in a virtual school environment.
Role type
Senior Customer Success & Partnership Manager (Education)
Builds
Virtual school programs and institutional partnerships for middle and high school students
Domain
K-12 Education / Virtual Learning
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Student success management, partnership onboarding, data-informed intervention, adolescent development knowledge, virtual learning model expertise, retention strategy, goal setting coaching, policy navigation, relationship building, problem solving
Preferred skills
Master's degree in education, prior virtual setting experience, remote work experience
Technologies
Proactive Success Monitoring System, Inspired Learner Framework™, digital communication tools, learning platforms
Responsibilities
Serve as primary point of contact for students, families, and partners; track student progress and implement targeted support strategies; facilitate partner onboarding and develop implementation plans; guide students in setting individualized goals; resolve concerns to maintain satisfaction; build relationships to enhance experience and improve retention.
Seniority
Senior, hands-on IC
