Senior Applied AI Engineer
Core
Design, build, and optimize AI-driven conversational agents and transactional workflows for B2C customer contact centers (voice, chat, messaging) to handle inquiries, order management, and repair scheduling.
Role type
Senior Applied AI Engineer (Individual Contributor)
Builds
Scalable AI agents, conversational flows, and integrations with CRM/ERP systems for customer engagement.
Domain
Consumer goods / Appliance manufacturing / Contact Center Automation
Deliverable
production ML models | product features
Required skills
Python, JavaScript, Cloud platforms (AWS/Azure/GCP), Conversational AI design, NLP model tuning, API development, CI/CD pipelines, CRM integration (Salesforce/Dynamics)
Preferred skills
B2C contact center experience, Telephony services (Amazon Connect/Genesys), NLP fine-tuning, Customer journey mapping
Technologies
Python, JavaScript, AWS, Azure, GCP, Salesforce, Dynamics, ServiceNow, Amazon Connect, Genesys, NICE, Five9
Responsibilities
Design and implement AI-driven conversational agents for customer engagement; Configure and tune NLP models for intent recognition and response quality; Integrate AI agents with backend systems (CRM, ERP) for transactional flows; Mentor junior developers and drive development best practices; Monitor production performance and troubleshoot AI systems.
Seniority
Senior, hands-on IC
